Here at Envoy, we take pride in our unrivaled customer service!
The Customer or Realtor was asked to rank their experience using the following 1-to-5 scale where 1 is Poor or Unsatisfactory, 2 is Adequate, 3 is Satisfactory, 4 is Better than Expected and 5 is Excellent.
December 04, 2011
Customer Satisfaction Survey - Overall Score: 5.0
How would you rate your overall experience with Envoy Mortgage? = 5
Was your Loan Officer or Envoy Representative thorough and courteous? = 5
Ignoring any delays from other parties, did Envoy Mortgage meet your turn time expectations from start to closing date? = 5
Did Envoy meet all your expectations? = 5
Would you refer someone to Envoy Mortgage? = 5
Comments: "We were very Pleased with Ron, and would recommend envoy mortgage to our friends and family!" - Customer
December 02, 2011
Customer Satisfaction Survey - Overall Score: 5.0
How would you rate your overall experience with Envoy Mortgage? = 5
Was your Loan Officer or Envoy Representative thorough and courteous? = 5
Ignoring any delays from other parties, did Envoy Mortgage meet your turn time expectations from start to closing date? = 5
Did Envoy meet all your expectations? = 5
Would you refer someone to Envoy Mortgage? = 5
Comments: "Mary followed up frequently. We appreciated her attention to our requirements and her courtesy at all times. When the first loan fell through and we thought the procedure over, Mary went on and kept it alive. We were quite satisfied with her performance!" -Customer
November 26, 2011
Customer Satisfaction Survey - Overall Score: 5.0
How would you rate your overall experience with Envoy Mortgage? = 5
Was your Loan Officer or Envoy Representative thorough and courteous? = 5
Ignoring any delays from other parties, did Envoy Mortgage meet your turn time expectations from start to closing date? = 5
Did Envoy meet all your expectations? = 5
Would you refer someone to Envoy Mortgage? = 5
Comments: "I really loved Envoy Mortgage they really help in every way they can they also help you meet your goals. They have meet all of my expectations and they would meet anyone's expectations if necessary. I would definitely refer Envoy Mortgage to anyone!" - Customer
November 25, 2011
Customer Satisfaction Survey - Overall Score: 4.8
How would you rate your overall experience with Envoy Mortgage? = 4
Was your Loan Officer or Envoy Representative thorough and courteous? = 5
Ignoring any delays from other parties, did Envoy Mortgage meet your turn time expectations from start to closing date? = 5
Did Envoy meet all your expectations? = 5
Would you refer someone to Envoy Mortgage? = 5
Comments: "My loan officer was so helpful to me, I could relate to her very easily. She made me feel very comfortable to ask questions on what I didn't understand." - Customer
November 23, 2011
Customer Satisfaction Survey - Overall Score: 5.0
How would you rate your overall experience with Envoy Mortgage? = 5
Was your Loan Officer or Envoy Representative thorough and courteous? = 5
Ignoring any delays from other parties, did Envoy Mortgage meet your turn time expectations from start to closing date? = 5